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Shipping & Returns

Shipping

Once an order is made Traders Lane courier partner will be informed and their customer service will arrange a preferred delivery time with the customer.

All of our deliveries unless stated will be delivered between 1-3 days.

If the customer misses the delivery, then our customer service will be in touch to arrange another preferred delivery time.

Each delivery is delivered with care and the products will reach our customers in immaculate condition, if in the occasion this is not the case we will replace the item.

 

Returns Policy

If in the unfortunate case a customer requires returning an item, the item must be in the original package, not been used or worn, it must have the original label intact and be in the same condition it was delivered in.

The customer has 7 days to notify Traders Lane that they wish to return the item, then Traders Lane requires a returns form to be filled, this return form must be submitted for Traders Lane to send the customer a returns slip.

The return slip must be printed and placed in the delivery bag of the item.

The customer will then need to courier this back to Traders Lane to be checked, If the item is in the same condition it was delivered in then Traders Lane will then provide a refund, exchange or a voucher depending on the vendor’s terms and conditions.

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